Global Director of Service Design
Title: Global Director of Service Design
Location: New York or Los Angeles
Job Description: Exciting new role will be integral in this successful but still rapidly evolving E-Comm player’s continued quest for exceptional client service. As the Director of Service Design, you will spearhead the design of the customer service experience, understanding the end-to-end customer journey and planning its future strategy. You will contribute to the organization’s success by driving customer loyalty, satisfaction, and retention.
Qualifications: Experienced service designer, user designer, or customer service program designer from a consultancy or other formal training program. The ideal candidate will have created successful strategies in a hands-on manner while also seeing through their designs’ actual implementation. Experience with global, cross functional teams is a significant plus as well as an awareness of the Fashion industry.