Flagship Director-Landmark NYC

  • Full Time
  • New York, NY
  • This position has been filled

NYC Fifth Avenue- Director-*RELOCATION AVAILABLE*
Flagship Director will effectively lead, develop and support the sales and/or operations of store to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President.


Other Responsibilties:

Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.

Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model and coach based on feedback and elevate the clients experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on selling ceremony and ensuring client experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action and client feedback to improve client service.

Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Leadership & Culture

  • Reports to Market Vice President in NYC Flagship
  • Largest investment property for global luxury brand in the US
  • Responsible for leading Team Managers & Sales Executives (30+)
  • Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals

Benefits and appreciation

  • Full Medical, Dental and Vision coverage
  • 401K contribution and match
  • Generous PTO package/Holidays/Sick Days

Qualifications

  • Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales goals.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based

Salary range: $160-$185K base