Head of Retail
RETAIL DIRECTOR-NYC BASED
Reporting to US Managing Director
3 Days in NYC Office when not traveling
Luxury Heritage Multi-Category Brand in need of a Retail Director is responsible for developing extraordinary Store Managers across North America, supervising all aspects of store operations, including but not limited to: managing
performance of all boutique personnel, making sure all boutiques are operating efficiently and effectively and maximizing sales and profitability.
Responsibilities:
• Inspire the Retail team with a positive and entrepreneurial attitude and enthusiasm.
• Maintain awareness of market trends in the retail industry. Understand forthcoming customer initiatives and monitor what local competitors are doing; initiate changes to improve the business when needed.
• Manage the daily Retail operations. Plan and implement all Retail activities to maximize sales
• Achieve the company targets in areas of net sales, budget, cost, stock and personnel.
• Responsible for sales, business planning, product presentation, VM, stock control, sales service, POS operations, POS promotions/marketing, operational marketing, POS upkeep and team motivation.
• Development of individual and POS retail skills base- Develop team and manage employee performance to ensure individual growth, employee engagement and career pathing for future leaders.
• Ensure all teams have clear measurable goals & objectives (KPI’s)
• Improve CRM
• Ensure all trainings and corrective actions are documented, time lined and followed-up
• Action yearly Manager performance reviews
• Ensure all team members have appropriate induction program
• Ensure adherence to company E-Training program
• Compile competitor information upon request
• Challenge all costs and ensure “own money” mentality is present within all POS
• Implementation of travel plan in liaison with Managing Director Retail
• Adhoc duties defined by Managing Director/CEO/Director of Training
• Proactively recruit, interview and support Human Resources with hiring of employees.
• Lead payroll direction and identify opportunities to maximize sales, traffic flow, floor coverage through effective scheduling and reporting.
• Work closely with Distribution, Buyers and Retail to oversee inventory processes and movements across all stores.
• Support the Merchandise Manager in the execution of Weekly/Monthly Retail News
• Work with Visual Merchandising Manager on best practice standards for visuals across all boutique locations
Minimum Requirements:
• BA degree in business or a related degree or equivalent work experience & education.
• 5+ years of luxury retail experience managing multi-site stores, departments or units, P&L, inventory, operations and customer service.
• 5+ years of management experience leading at least a team of 6 or more, including training and coaching, with strong leadership and communication skills.
• 3+ years of experience in a customer service-oriented role desired.
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting.
• Strong organizational, interpersonal and problem-solving skills.
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.
• Experienced in coaching, employee engagement, leadership and soft skills training.
• Excellent planning and organizational skills.
Knowledge, Skills and Abilities:
• Strong business acumen, MBA preferred
• Understand the brand and have true passion for the clients and product assortment.
• Ability to organize, analyze and summarize complex information to make data-driven decisions.
• Have a strong sense of integrity and an ability to lead by example- balance of multiple priorities and maintain composure under pressure.
• Extensive knowledge of retail and operational processes.
Salary $180-$195K base consummate of experience.