Sales Supervisor
Sales Supervisor/Community Engagement Leader
Women & Men’s Fashion Boutique
Boston Seaport
Do you love the idea of creating great experiences for people and building client retention through strategic and FUN community events and activations?
Do you have impeccable attention to detail and a visual eye?
Are you passionate about style and design, and driven to achieve sales targets?
If yes, keep reading…
We are looking to add a dynamic with a sales-driven, client-centric, motivated professional (looking to pivot to a new role or join a luxury fashion brand) to this luxury brand, known for innovating a grassroots marketing initiative, and creating first-class experiences both in-store and e-commerce customer service! This team is devoted to meeting store expectations in a collaborative and supportive team environment. This small but mighty team is smart, creative, passionate, and entrepreneurial-minded, and seeking to meet the same superior standards we set for our products.
Have fun, meet new clients, create amazing experiences, and elevate your career in the Boston Seaport!
Responsibilities:
- Omni channel sales via retail floor, email/text outreach, clienteling, and grassroots marketing initiatives.
- Be responsible for opening and closing responsibilities in store (guest experience, open/close)
- Increase customer conversion and retention by fostering a culture of best-in-class customer experience, achieving sales targets and customer satisfaction goals.
- Maintain the Visual standards to reflect the high quality and standards of our product.
- Collect, document, and organize invaluable customer feedback on product, design, and delivery.
- Provide concierge-level service to our most valued customers.
- Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results.
Cultural/Job Expectations:
- Motivated self-starter with a positive, can-do attitude
- Receptive to giving and receiving feedback in a solutions-focused positive way. Passion for people
- Articulate and enthusiastic, with a great eye for detail
- Excellent written and oral communication skills and a thoughtful, friendly writing style
- Highly creative problem solver
- Excellent under pressure and can adapt quickly in an ever-evolving environment
- A multi-tasking ninja with a keen sense for prioritization and organization
- Resourceful and able to do your own research and discover creative solutions to issues you may encounter
- Knowledge of Google Docs and MS Office
- You are flexible and available to work weekends and holidays
- Ability to lift 50lbs, walk on your feet for the duration of your shift, and use a ladder.
Ideal Background:
- 2+ years of customer service or sales experience
- 6+ months of experience with customer service software, such as ZenDesk
- Experience with an apparel, DTC, retail, or wellness brand
- Demonstrated self-starter
- Culture-vulture that keeps a pulse on trends, pop culture and art
Benefits:
- In addition to base compensation, this role will also provide a discount on brand goods
- 401K with Match
- Full Medical, Dental and Vision