Store Director
Store Director- Westport CT
Fine Jewelry & Accessories
Responsibilities:
- Effectively lead, develop, and support the sales and/or operations of store to meet and/or exceed sales and profitability targets.
- Building a climate of service excellence with hands on leadership alongside team to deliver extraordinary client experiences and partners with the Market Vice President.
- Possess an entrepreneurial spirit to allow for a creative and innovative store performance, setting bar high for excellence in all you do- front facing people manager understanding ins and outs of boutique needs on a daily basis
- Building a sphere of influence within the store, the mall, and the city and community
Sales:
- Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target. Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
- Demonstrate passion and deliver memorable moments to both team members and clients, managing client relationships personally.
- Manage and motivate & inspire the team to drive business through key product pillars.
Service:
- Elevate the in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on NPS score, provide feedback, and elevate the client experience by keeping the survey questions in mind.
- Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring client experience expectations are being always delivered.
- Optimize hospitality and store amenities to create unique experiences.
Talent:
- Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
- Prioritize diversity, cultivate inclusive environments, and foster growth
- Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
BENEFITS:
- Top benefits in LVMH portfolio- medical, dental, vision
- 401K & Retirement Plans
- Generous PTO, holiday, sick time
- Additional Bonus offerings for seasonal sales
- Tremendous opportunity for internal growth mobility
Experience
Required:
- Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
- Proven track record in sales generation, managing the achievement of sales goals.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the United States or in the country where the position is based.
- Luxury brand experience preferred