Store Manager
STORE MANAGER-BELMONT PARK VILLAGE (Opening Fall 2024)
Luxury Women’s Fashion and Accessories Brand
New Belmont Park Village Lifestyle Center location
Italian brand created in the heart of Veneto, as a small manufacturer specializing in women’s pants since the early 90’s will a full collection of exclusively Made In Italy handcrafted RTW and Accessories.
Today, the company creates, produces, and distributes three different collections: Woman, Man, and Aurea. Currently, in the US, the brand stands at 8 boutiques and 3 outlets.
We are seeking a highly motivated and client-driven manager to set the pace and tone for the experience in the NEW Belmont Park Lifestyle Center who possesses a passion for fashion and luxury, sales aptitude, leadership skills, and top-notch customer management practices.
The Store Manager will be responsible for all sales and business development and is a brand ambassador for the company, reflecting the brand image at all times and ensuring that the team is aligned.
This Store Manager will also support the increase of the brand’s footprint in their local market and provide an excellent customer experience that is required from the brand holding the teams accountable and is also responsible for the team’s building and developing of client relationships, supporting the team in the optimization of the global sales performance, directly managing the top/ VIP customers, increasing customer service standards, and working for the continuous development of the team’s product knowledge and selling skills
Responsibilities:
• Guarantees and actively participates in managing customer relationships, ensuring a high level of satisfaction, coordinating the store team, and implementing guidelines set by the store manager
• Expand and increase new client database while maintaining existing relationships with a loyal client base to promote customer loyalty, as well as partnering with the dos to focus on top VIPS
• Support to manage CRM KPIs set by retail management, ensuring that the necessary customer data is collected to contribute to the CRM reporting and strategy
• Support and with all in-store marketing events, working in tandem with the marketing team
• Directly manages the relations with top/VIP customers
• Provides monthly touch bases with the sales team regarding their client’s outreach, follow-up, and new customer acquisition
• Continuously supports the business in team management directly related to coaching and feedback
• Ensures that all internal procedures are implemented and met
• Oversees visual merchandising practices and standards, ensuring that the store and the product image are aligned with the central visual guidelines
• Partner with the regional visual merchandising team, help to support and execute the visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image is in line with corporate and HQ guidelines
• Manages all security procedures are properly executed, relaying all communication to the store manager
• Training store teams on loss prevention
• Supervises stock-level activities, and is solution minded with challenges as it relates to stock and back of house matters
• Operational excellence optimization of the stockroom, to guarantee that the back of the house is designed and set up to support the front of the house efficiently
• High attention to the care of all the products and materials in the stockroom are upheld to company standards at all times
• Daily closings, and inventory procedures based on the company guidelines
Benefits:
• dental insurance
• health insurance
• vision insurance
• paid time off
Schedule:
• 8 hours shift
• weekend availability
Supplemental pay types:
• bonus pay monthly on store goals
Salary range $95-$110K base plus monthly bonus commissions as store goals are met