Store Manager (Birmingham)

  • Full Time
  • Birmingham, MI
  • This position has been filled

Retail Store Manager
Luxury Fine Jewelry
Birmingham, MI

We are searching for a motivated and dedicated team leader to take on the role of Retail Store Manager in Birmingham, MI.

This is a unique opportunity to lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges in a luxury showroom environment.

You’ll play a critical role in driving sales, mentoring your team, and delivering an exceptional customer experience. The ideal candidate is passionate about leadership, thrives in a dynamic environment, and is eager to create meaningful connections with customers.

(Store is closed on Wednesdays & Thursdays every week) and is based in-office at our showroom in Birmingham, MI.

Key Responsibilities include but not limited to:

  • Team Leadership: Recruit, coach, and manage a high-performing team to achieve and exceed sales goals and KPIs.
  • Customer Experience: Deliver an elevated, personalized experience for clients in a luxury goods environment, managing both in-person and digital customer interactions.
  • Sales Performance: Drive showroom sales by understanding business priorities, coaching team members, and identifying opportunities for improvement.
  • Operational Excellence: Oversee showroom functionality, visual merchandising, and team scheduling to ensure seamless daily operations.
  • Problem Solving: Collaborate with cross-functional teams to resolve customer escalations and implement process improvements.
  • Collaboration: Partner with various departments, such as marketing, HR, operations, and customer care, to drive business growth and customer satisfaction.

What You Bring:

  • Proven experience managing people in a retail, direct-to-consumer sales, or luxury product environment.
  • Exceptional leadership and coaching abilities, with a collaborative and positive approach.
  • Strong organizational and time management skills.
  • Comfort with CRM tools and data-driven decision-making.
  • A passion for delivering exceptional customer experiences and driving sales performance.
  • A Bachelor’s degree or equivalent experience preferred.
  • A commitment to fostering an inclusive and supportive workplace.

Why Join Us?

We’re passionate about creating a workplace that inspires and empowers our team.
Here’s what we offer:

  • Career Growth: Access to training programs, leadership development, and clear pathways for advancement.
  • Mission-Driven Work: Be part of a company that values transparency, sustainability, and social responsibility.
  • Competitive Benefits: Enjoy generous employee discounts, wellness reimbursements, quarterly bonuses, and more.
  • Work-Life Balance: Benefit from paid time off, parental leave, and mental wellness resources.
  • Comprehensive Coverage: Medical, dental, vision insurance, and a 401k match program.

Company Mission:

The Brand mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.

The brand recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way, to celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.

We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.