Store Manager

  • Full Time
  • Boston, MA
  • This position has been filled

General Manager-Multi-Door
Women’s & Men’s RTW & Accessories Brand
Boston Copley Place

As Boston Flagship General Manager, you will be responsible for overall store management, staff, merchandise, and customer service with a focus on achieving sales objectives, maintaining high operational and merchandising standards and goals, building highly motivated teams, and developing associates to elevate their brand sales and clientele strategies to drive sales and loyalty.

Exciting opportunity for a high-caliper leader looking to run a flagship location and a potential for a concession oversight as well (based on candidate level and experience).

Responsibilities:

  • Continuously empower sales staff and ensure principles of brand customer service are followed
  • Drive sales to meet or exceed sales budgets
  • Find opportunities to and aid sales associates in fortifying client relationships through clienteling
  • Follow on a day-to-day basis the sales performance of the store, and a monthly basis the sales performance of the sales associates
  • Set individual monthly objectives for each member of the team
  • Understand and explain store performance by category and its mix (lines, functions, collections, etc.)
  • Keep all product support tools well organized and ensure all team members have access to the information
  • Maintain merchandising standards as set forth by the corporate visual department in partnership with the Visual Merchandiser
  • Supervise store personnel and carry out company policies
  • Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed
  • Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the NY and Paris corporate office
  • Responsible for personnel matters including hiring and termination (with approval from Regional & HR)
  • Coach and develop employees in all areas of performance and lead full MPP responsibility

Education:

  • Business School, University, or “equivalent experience”
  • Position requires minimum of 7-10 years in store management experience; preferably in a luxury setting
  • Computer literate; learn and use various software package

Competencies:
Action oriented; results driven Able to motivate others and build effective teams
Customer service oriented
Social perceptiveness
Proficiency in meditating and resolving issues or concerns that may arise
Problem-solver
Strong oral and written communication skill

Languages: Foreign Languages a plus

Benefits: Generous Global Brand Health care full package benefits, health, dental, vision and other employee wellness programs and long term investment opportunities