Store Manager (Walnut Creek)

Store Manager
Fine Jewelry Brand
Walnut Creek, CA

As one of the fastest growing e-commerce jewelers in the world, we’re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

We are seeking a motivated and dynamic Luxury Store Manager to lead a high-performing team, drive showroom sales, and deliver exceptional customer experiences in our Walnut Creek, CA location.

This role requires a proactive, results-oriented leader with strong business acumen, a passion for luxury retail, and the ability to inspire and develop a team in the fine jewelry worlds at the forefront of technology, innovation, sustainability and ethical sourcing.

As the Luxury Sales Manager, you’ll be combining your passion for sales and customer engagement with your leadership expertise offering you:

Impactful Leadership: Take ownership of a thriving showroom and inspire a talented team to exceed sales goals while delivering unparalleled customer experiences.
Career Advancement: With personalized development plans, ongoing training, and clear growth pathways, this position sets you up for long-term success.
Work with Purpose: Be part of a socially and environmentally responsible company that values sustainability and inclusivity, creating products you can feel proud to represent.
Exclusive Perks: From quarterly sales bonuses and generous employee discounts to wellness stipends and top-tier benefits, we prioritize your well-being and success.
Collaborative Culture: Join a supportive, vibrant team that celebrates wins, encourages innovation, and fosters a sense of belonging.

Responsibilities include but are not limited to:

  • Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet and exceed quarterly sales targets.
  • Analyze business processes and KPIs, implementing strategies to improve sales performance.
  • Conduct customer appointments and presentations in a luxury retail setting to build rapport and drive sales.
  • Oversee showroom operations, ensuring high standards of customer service and operational efficiency.
  • Partner with analysts to create effective team schedules, optimizing coverage and productivity.
  • Implement and maintain policies, procedures, and initiatives that enhance the customer experience.
  • Foster a positive, collaborative, and action-oriented work culture.
  • Provide coaching, training, and performance feedback to empower the team.
  • Lead hiring efforts to build a team of talented and high-performing individuals.
  • Deliver personalized and exceptional service across all customer touchpoints, including in-person, phone, email, and live chat.
  • Collaborate with cross-functional teams to resolve escalations and improve processes.
  • Maintain visual merchandising standards and execute seasonal roll-outs.
  • Partner with departments such as operations, marketing, and HR to drive business growth.
  • Innovate and propose ideas to improve customer engagement and operational efficiency.

Qualifications:

  • Proven experience managing a team in retail or direct-to-consumer sales, with a strong track record of achieving sales targets.
  • Excellent business acumen and ability to analyze data to inform decision-making.
  • Exceptional communication skills and experience with CRM software.
  • Entrepreneurial mindset, self-starter, and strong leadership abilities.
  • BA degree preferred.
  • Passion for socially and environmentally responsible organizations.

Benefits & Perks:

  • Competitive salary and quarterly sales bonuses.
  • Comprehensive benefits package, including medical, dental, vision, 401(k) match, and disability/life insurance.
  • Paid parental leave, PTO, and pre-tax commuter benefits.
  • Career development opportunities, training programs, and tuition reimbursement.
  • Lifestyle spending account for wellness expenses (e.g., gym memberships, counseling).
  • Employee discounts and mental wellness resources.

Company Mission:

The Brand mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.

The brand recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way, to celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws.

We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations

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