Store Operations Director-Orlando FL

  • Full Time
  • Orlando, FL
  • This position has been filled

STORE OPERATIONS DIRECTOR
LOCATION: ORLANDO FL

Reporting to the CEO/Founder the Store Operations Director is responsible for all operations and activities of store and staff; executes company policies, procedures, and programs to meet or exceed sales and gross margin goals. This Director is also responsible for managing all activities related to operations, developing policies as well as directing and coordinating human resources activities, such as employment, compensation, employee relations, benefits, training, and employee services.

RESPONSIBILITIES

STORE LEADERSHIP:

• Coordinates all store activities in a manner that maximizes sales, profits, and customer satisfaction.
• Supervises the interviewing, selection, hiring, and training of all associates.
• Maintains a high level of customer service by ensuring that service standards are high and that complaints from customers are quickly resolved.
• Supervises freight process to ensure compliance to company guidelines and productivity standards.
• Maintains interior and exterior store standards; ensures merchandise presentation is in accordance with company direction.
• Implements safety and shrink best practices.
• Manages and supervises office functions, payroll, and controllable expenses.
• Develops and implements creative plans to increase store sales and decrease loss.
• Maintains communication with district/regional managers to stay abreast of company initiatives.
• Provides human resource management, including but not limited to staffing plans, performance evaluations, and training and development.
• Prepares all necessary reports and paperwork.
• Performs other related duties as assigned by management.

STORE OPERATIONS:
• Develops and implements programs and initiatives on expense management, productivity, and associate morale.
• Ensures consistency of operational processes within the store.
• Plans and manages storewide expenses.
• Ensures a safe environment for associates and customers.
• Manages shipping and receiving, merchandise staging, and merchandise pickup.
• Manages stockroom and offsite storage.
• Maintains facilities and housekeeping.
• Assists in handling and resolving escalated customer issues.
• Understands and communicates to store and district staff competitive activities/trends in market and unique local market issues.
• Ensures that the store operates in full compliance with applicable laws, regulations, and company policies.
• Hires, trains, supervises, motivates, and develops store management staff; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Prepares all required reports and paperwork.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Knowledge of retail operations, human resources, and shrink reduction plans.
• Ability to maximize resources to accomplish key metrics.
• Demonstrated ability to understand key financial, clinical, and operational drivers affecting business.
• Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment.
• Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance.
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
• Commitment to excellence and high standards
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow.

BENEFITS:
Medical, Dental, Vision, flexible PTO