Studio Manager

  • Full Time
  • Boston, MA
  • This position has been filled

STUDIO MANAGER-Seaport Boston
NEW STORE OPENING!

NEW Boston Based location for high-growth multi-category service based accessories brand in need of a Studio Manager reporting into the Regional Manager who will oversee the overall operation of the Studio responsible for driving performance, while providing an amazing experience to brand clients! 2 years of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus.

Candidate Qualifications based on 3 Brand Pillars:

REVENUE
● Financial Acumen-Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
Develops the team’s understanding of key business metrics and reporting, setting strategies and aligning the team to continually improve key business metrics to achieve sales plan
● Drives Results-Accountable for the Studio’s overall performance. Creates a performance-oriented culture by setting clear expectations and targets for team.
● Customer Focus- Serves as a brand ambassador: welcomes and educates clients and shopping experience through selling cycle. Implements ands trains to service recovery best practices while identifying and escalating client feedback to improve the overall experience.

OPERATIONS
● Optimizes Work Processes ○ Leverages Studs’ tools and resources consistently and effectively. Owns scheduling within the labor allocation and audits for payroll accuracy. Delegates ownership of work to the management team’s divisions of responsibilities and follows-up routinely
● Decision Quality- Cascades communication from HQ to the studio team to ensure comprehension and retention. Balances analysis, experience, and integrity when making decisions for the overall business. Empowers the team to act like an owner and make smart business decisions
● Ensures Accountability- Holds themselves and the team accountable to meet directive execution dates. Well-versed in the piercing operating procedures to ensure client experience, work safety, and record keeping standards are met. Ensures inventory control through POS accuracy and loss prevention measures

TALENT
● Builds and Develops Effective Teams- Creates a sense of belonging and strong team morale through trust and collaboration. Owns recruiting and ensures successful onboarding and continued development of a diverse team. Utilizes development plans and touch bases to steward the team in their careers
● Integrity- Prioritizes compliance and ensures the team is accountable to company policies and standard operating procedures.
● People Centric- Shows consistency by providing best-in-class service to everyone. Provides prompt coaching and feedback with clear actionables. Navigates employee relations thoughtfully and timely with cross-functional partnership

Experience:
● Availability: 40 hours per week, you must be available for five shifts (Monday, Thursday-Sunday)
● Comfortable standing for extended periods of time up to 8+ hours
● Able to lift, carry, and move at least 20 lbs
● Must be able to handle chemicals safely
● Driven, creative problem solver that consistently acts with integrity and speaks up
● Owner’s mindset, with the ability to approach feedback and problems with a positive attitude

Benefits & Perks:
● Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement
● 20 days accrued Paid Time Off, 7 days accrued Sick Time, and 11 paid Federal Holidays
● Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
● A paid sabbatical after four years of full-time service
● Learning and development opportunities to support development and foster an inclusive culture