SVP Global Retail Excellence

Global SVP, Retail Excellence & Go-To-Market

Our client is an internationally recognized luxury fashion house known for its distinctive design aesthetic, exceptional craftsmanship, and strong global brand identity. Backed by one of the world’s leading luxury groups, the company is entering an exciting phase of global growth and is investing in building world-class retail capabilities to support its next stage of evolution.

Reporting directly to the CEO, the Global SVP, Retail Excellence & Go-To-Market will define and lead the global strategy for retail excellence, client engagement, CRM, training, go-to-market execution, retail operations, and performance management across North America, Europe, and Asia.

This is a highly visible executive leadership opportunity for someone who enjoys building organizations, creating scalable operating frameworks, and translating strategy into consistent execution across a global luxury retail network.

Responsibilities

• Define and lead the global Retail Excellence strategy across all markets
• Develop scalable CRM, clienteling, and client engagement frameworks that strengthen client acquisition, retention, and lifetime value
• Build global retail capability, training, and certification programs that create a consistent luxury client experience worldwide
• Establish the global go-to-market framework for product launches and key commercial initiatives, partnering closely with Merchandising, Marketing, Visual Merchandising, Omnichannel, and Regional leadership
• Provide strategic leadership for Retail Operations, driving operational excellence, productivity, and consistent execution across the global store network
• Create KPI frameworks and business intelligence capabilities that translate performance data into actionable commercial insights
• Partner with executive leadership to build scalable governance, operating models, and cross-functional alignment that support continued global growth

Qualifications

• 15+ years of leadership experience within luxury retail or other premium client-centric environments
• Demonstrated success leading Retail Excellence, Retail Performance, Retail Operations, CRM, Clienteling, Go-to-Market, or Retail Transformation functions
• Proven ability to build scalable operating models, governance frameworks, and organizational capabilities across complex global businesses
• Strong commercial and analytical orientation with experience developing KPI frameworks and performance management systems
• Experience influencing senior stakeholders and leading cross-functional transformation within matrixed international organizations
• Global leadership experience across multiple regions preferred

Ideal Candidate

The successful candidate is a strategic builder who combines commercial acumen with operational discipline. They have a track record of creating scalable retail excellence capabilities that improve client engagement, retail productivity, and organizational performance, and thrive in environments undergoing growth and transformation.

Base salary of $300K plus annual bonus and LTI

TI